FAQ

Content Editor

​What is SHOP?

SHOP (Shared Health Organizations Portal) is a shared website between Providence Health Care (PHC), Provincial Health Services Authority (PHSA) & Vancouver Coastal Health (BCH) that acts as a central access point for:

  • Policies; and
  • Decision support tools (DSTs) such as guidelines, protocols and procedures.

SHOP replaces internal repositories such as policies on PHC Connect, PHSA’s Policy & Procedures POD page, VCH Regional PolicyNet, policies on VCH Connect, and various teamsites.

How does SHOP work?

You can access SHOP on the internet from anywhere, even on your mobile device. This external access allows anyone to find information easily and efficiently, regardless of their physical location. It will also enable staff working in the community and residential care to access documents from all of their worksites. SHOP will not be indexed by search engines (like Google) so it will be necessary to know the website address or bookmark a link to it. You can access SHOP at: shop.healthcarebc.ca., shop.phc.ca, shop.phsa.ca or shop.vch.ca

For tips on navigating the site, check out the SHOP Quick Reference Guide - How to Use the Site resource.

What about privacy and security?

Since health organizations in British Columbia are public organizations, policies and operational documents are already available to the public on request. However, all clinical and administrative policies and DSTs will undergo careful review before being placed on SHOP. Documents on SHOP will not contain personal information.

Why do we need SHOP?

  • SHOP meets the single-point-of-access requirements for the Clinical & Systems Transformation (CST) Project.
  • SHOP will make it easier for you to find the policies and DSTs you need.
  • SHOP will allow everyone to have access at any time to the documents they need, from wherever they are.

Who do I contact if I have questions about SHOP?

Email your specific health organization representative as listed on our Contact page. For technical issues, email the Service Desk.